Shipping & Delivery Policy

1.What is delivered

Each deal is for creator content, for example an Instagram Reel, a YouTube video or a post, as described in the offer the brand and creator agreed in chat. An offer records:

• what's included (for example "2 Reels and 3 Stories") and the platform;
• the price: a flat fee, a price per 1,000 views with a budget limit, or both;
• for per-views deals, when the views are counted: 7, 14 or 30 days after posting;
• a date to post by, if the brand and creator set one. A creator's service package states its delivery time in days, and that fills in the date to post by.

Signing up, listing a profile, chatting and posting requests are online features available as soon as your account is set up.

2.How it is delivered

• The brand pays for the accepted offer. HaveCreator holds the payment, and the creator is told the deal is funded and can start.
• The creator publishes the content on the agreed platform, by the agreed date if there is one.
• The creator submits the results in the chat: the post link, the view count and a screenshot of the post's insights. That submission is the delivery. The brand is notified.
• The brand checks the post and confirms the results, or disputes them with a reason. If the results are disputed, the creator can send them again, or a HaveCreator admin decides (see our Refund & Cancellation Policy).
• When the deal settles, HaveCreator pays the creator by UPI or bank transfer, and refunds any unused part of a per-views budget to the brand. Both get a notification with the payment reference.

3.Timelines

Delivery dates are agreed per deal between the brand and the creator, and are part of the offer. HaveCreator does not deliver the content itself and can't guarantee a creator's date, but the brand's money stays held until the results are confirmed.

If a creator can't deliver by the agreed date, the brand can report it from the chat and ask for the deal to be cancelled and refunded under our Refund & Cancellation Policy.

4.Questions

Write to havecreator@gmail.com (Monday to Saturday, 10 am to 6 pm IST), or see Contact us.