Refund & Cancellation Policy

1.Before a deal is paid for

Nothing is charged until the brand pays for an accepted offer, so there is nothing to refund before then. While an offer is waiting for an answer, the person who sent it can withdraw it and the other person can decline it.

Once an offer is accepted its terms are locked. If you no longer want to go ahead with an accepted offer that hasn't been paid for, tell the other person in the chat; no money moves unless the brand pays.

2.What a brand pays

When a brand pays for a deal, the payment has four parts, all shown on the screen before paying:

• The deal amount held for the creator: the flat fee, or for a per-views deal its budget limit (the most the deal can ever cost).
• HaveCreator's brand fee for the deal, and GST on that fee.
• The payment charge of the payment partner that processes the payment.

The deal amount is held by HaveCreator until the deal ends. Current fees are on our pricing page.

3.Unused budget on per-views deals

A per-views deal is paid for at its budget limit. When the deal settles, the creator is paid for the views on the agreed terms, and whatever part of the held amount the views didn't use is refunded to the brand. You don't need to ask for it: the refund is recorded when the deal settles, you're notified, and we send it within 7 working days.

4.Cancelling a paid deal

A deal that has been paid for but not yet completed can be cancelled, and the brand refunded:

• if the brand and the creator both want to cancel it;
• if the creator doesn't deliver the agreed work by the agreed date, or can't go ahead with it;
• if our review of a dispute finds the work wasn't delivered as agreed; or
• if the deal breaks our Terms or the law.

To ask, use Report in that chat, message HaveCreator Support from your inbox, or email havecreator@gmail.com with the deal details. Our team looks at the conversation and any results submitted, and a HaveCreator admin decides. Cancellations are made by our team; neither side can cancel a paid deal alone in the app.

When a paid deal is cancelled, the whole deal amount held is refunded to the brand. The brand fee, the GST on it and the payment charge are not refunded, because the payment has already been processed, unless the cancellation was caused by a mistake on HaveCreator's side. The creator is not paid for a cancelled deal.

5.Disputed results

If a brand disputes a creator's results, the money stays held. A HaveCreator admin checks the post, the insights screenshot and the conversation and decides the verified view count. The agreed terms then decide what the creator is paid, and any part of the held amount not owed to the creator is refunded to the brand as in section 3.

6.Paid twice, or a payment that went wrong

• If a deal is paid for twice by mistake, the second payment is refunded in full, fees and charges included.
• If a payment fails or doesn't match the deal but money left your account, your bank or our payment partner usually reverses it on its own within 5 to 7 working days. If it doesn't, write to us with the payment reference and we'll refund any amount we received in full.

7.After a deal is completed

Once the brand has confirmed the results, or a dispute has been settled, the creator's payment is final and can't be cancelled or refunded through HaveCreator. This doesn't affect any rights you have under the law.

8.How and when refunds are sent

• Refunds go back to the original payment method, through the payment partner that took the payment, wherever possible.
• We send approved refunds within 7 working days. Your bank or card issuer may then take another 5 to 7 working days to show the money in your account.
• You get a notification when a refund is sent, with its reference.

9.Questions

Write to havecreator@gmail.com (Monday to Saturday, 10 am to 6 pm IST). See Contact us for every way to reach us.